Services

Services

Software and Web/Digital Development

We develop customized software applications, database applications, and other solutions not available in off-the-shelf modular software applications. Including:

  • Requirements Analysis, Design, Coding, and Testing
  • Production Deployment
  • Application Prototyping
  • Multimedia Software
  • Program Evaluation Software
  • Administrative and General Decision Support Software
  • Business Intelligence and Analytics
  • GIS-Enhanced Planning and Program Evaluation Software
  • Web Development and Management
  • Database Development and Management
  • Quality Assurance Support

IT Management Consulting

IT Management Consulting support to CIO’s and Federal agencies with implementing laws, regulations, and polices and to facilitate evolving CIO practices. Including:

  • IT Governance Process Development and Management
  • Workforce Management
  • Capital Planning and Investment Control Support
  • Independent Verification and Validation
  • Agency Information Technology Architecture Support
  • IT Portfolio Analysis
  • Risk Management
  • Program Analyses and Implementation
  • IT Organizational Development
  • Program Management Office Support
  • Advisory and Assistance Services
  • Enterprise Architecture Support Services
  • Market Research

IT Infrastructure and Services

Provide the Information Technology (IT) infrastructure and IT services required to assume management and operations of Government IT resources and IT business functions. Including:

  • Program Management
  • Management of Call Centers
  • Network Operations and Web Management Support
  • Leasing of Hardware and Software
  • Tools and Applications (including Application Service Provider)
  • Hardware/Software Maintenance
  • Backup and Recovery Services System Console Operations
  • Production Control and Management
  • Asset Management
  • IT Acquisition Management
  • Desktop Computing as a Unified Service
  • Managed IT Services Support
  • IT Impact Analyses
  • Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS)
  • Cloud Computing (AWS, Azure, Security Support)

IT Operations and Maintenance

Support the operation and maintenance of IT systems, keeping IT systems viable with supported vendor releases or off-the-shelf applications software upgrades. Operations and maintenance on IT systems shall include all software and hardware associated with mainframes, client/server, web-based applications, and networking. A comprehensive, but not limited, sampling of work to be performed under this Task Area is shown below:

  • Operational Support
  • Software Maintenance and Upgrades
  • Telecommunications Maintenance
  • Infrastructure Management Services
  • Configuration Management
  • Network/Hardware Support
  • Help Desk/IT Support
  • Resource Management
  • Backup and Recovery Management
  • Installation, Configuration, and Tuning
  • Electronic Software Licensing Services
  • System Management
  • IT Training
  • IT Operation and Maintenance Planning
  • Data Quality Management
  • Transformation Services
  • Continual Service Improvement
  • Balanced Scorecard for Operations
  • IT Infrastructure Optimization

Systems Integration Services

Support the development and deployment of integrated information systems, which includes the integration of technical components, IT components, organizational components and documentation. Including:

  • Infrastructure Engineering, Development, Implementation, Integration
  • Enterprise Application Integration
  • Gap Analysis and Benchmarking
  • Data Migration and Integration
  • Acquisition Support
  • Risk Assessment
  • Open Source Integration
  • Enterprise Data Management
  • Collaboration Tools
  • Business Process Reengineering
  • Test and Evaluation Services
  • Financial Analysis
  • Feasibility Studies
  • Requirements Analysis
  • System Design Alternative Studies
  • Systems Engineering
  • Systems Architecture Validation and Verification

Systems Cyber Security and Information Assurance

Support the protection of critical infrastructure, assurance of agency information, and operations that protect and defend information and information systems by ensuring confidentiality, integrity, availability, accountability, restoration, authentication, non-repudiation, protection, detection, monitoring, and event react capabilities. Including:

  • Cyber Security
  • Critical Infrastructure Asset Identification and Configuration Management Databases
  • Information Assurance of Critical Infrastructure
  • Risk Management
  • Vulnerability Assessment and Threat Identification
  • Facility Protection Planning
  • Information Systems Security
  • Security Operations Center Development and Operations Management
  • Application Security
  • Disaster Recovery
  • Critical Infrastructure Continuity and Contingency Planning
  • Incident Response Planning and Execution
  • Security Certification and Accreditation
  • Training and Awareness Programs
  • Exercises and Simulation
  • Federal Information Security Management Act (FISMA) Implementation Support
  • Health Insurance Portability and Accountability Act Implementation Support
  • Cryptographic Support and Services
  • Record Management
  • Public Key Infrastructure
  • Trusted Internet Connections implementation
  • Security Review and Analysis of Automated Information Systems
  • Identity Management and Assurance
  • Intelligent, Automated Data Collection and Analysis
  • IT Forensics and eDiscovery

Digital Government

Support Government services that are provided through digital, electronic means, creating a transparent interaction between Government and Citizens (G2C – Government-to-Citizens), and Business Enterprises (G2B – Government-to-Business enterprises) and Government Interagency relationships (G2G – Government-to-Government). Including:

  • Digital Services Playbook Support
  • Agile, DevOps and Cloud Digital Transformation Support
  • Data Warehousing and Data Mining
  • Business Intelligence
  • Web Development and Support
  • Electronic Commerce and Electronic Data Interchange
  • Customer Relationship Management
  • Knowledge Management
  • IT –Enhanced Public Relations
  • IT Strategic Planning
  • Records/Document Management
  • Business-to-Government (B2G) Solutions
  • Communications Management
  • Accessibility Services (508 and 504 compliance)
  • Automated Abstraction, Taxonomies, and Ontologies
  • Deep Web and federated searching solutions
  • Computational linguistics and machine-based translation
  • Telecommuting Support Services
  • Interactive Marketing
  • Section 508 Compliance

Enterprise Resource Planning

We support the implementation of enterprise management applications and systems in the federal environment, which are integrated software applications used to control, monitor, and coordinate key business activities across an enterprise. Including:

  • ERP Package Implementation
  • Integration of Business Systems
  • Business Consulting Services
  • Business Transformation and Business Process Reengineering
  • Business Systems Modernization
  • IT Software Package Selection
  • ERP IT Infrastructure
  • ERP Infrastructure Planning, Installation, and Tuning
  • Performance Load Testing
  • ERP End User Training